At OneZero8, we are committed to providing meaningful and thoughtful guidance to support the mental and emotional well-being of our clients. As a service-based platform, we value transparency and fairness in all our transactions. Please review our refund policy outlined below:
1. Service Nature
- Our services involve personalized guidance based on a client’s submitted query.
- Each query is handled individually, and responses are delivered within 24 to 48 hours of successful payment.
2. Payment & Processing
- Payments are processed through secure payment gateways.
- If your payment is successful, you will receive a confirmation email, and your query will be queued for response.
- In case of any technical issues during payment (e.g., payment failure or deduction without confirmation), please refer to our refund conditions below.
3. Refund Eligibility
Refunds are applicable only under the following circumstances:
- Payment Failure with Deduction: If an amount is deducted from your bank account but the transaction was not successful on our platform (i.e., no query submitted/confirmed).
- Duplicate Payment: If you accidentally pay more than once for the same query or session.
4. Non-Refundable Conditions
- Once a query has been successfully submitted and our team has started processing the case, the payment is non-refundable, even if you decide to withdraw your query.
- Refunds are not issued for dissatisfaction with the subjective nature of the guidance provided. We strive to deliver thoughtful responses, but outcomes and perspectives can vary.
5. Refund Process
- For eligible cases, the refund will be automatically initiated to the original payment method.
- The refunded amount will typically reflect in your bank account within 4–5 business days from the date of initiation.
- If you do not receive your refund within 7 days, please contact our support team at infoonezeroo8@gmail.com.
6. Requesting a Refund
To request a refund under the eligible conditions:
- Email us at infoonezeroo8@gmail.com with the subject line: "Refund Request - [Transaction ID]".
- Provide proof of payment (transaction ID, date, and bank reference) and a brief explanation of the issue.
7. Contact Us
For any concerns related to payment or refunds, you can reach us at:
- Phone: +91-82505-65500
- Operational Address: Ananda Ashram, Nirsa Hatia, Nirsa, Dhanbad, Jharkhand, India.